May 24, 2020

About Viewer's New Feature to Anonymously Collect Usage Data

As many of you may have noticed, Viewer v7.16 and onwards introduced user behavior collection which is by default enabled for versions 7.16 and 7.17 - see here for relevant statements.

If you inspect your browser's network activity you'd find Viewer's using Mixpanel to implement this feature:

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But don't be alarmed! Rest assured that all components of Forge are and will be always in full compliance with GDPR across all life cycle from the drawing table all the way to the user, meaning that all of data collected is and will always stay anonymous, eliminating all possibility to trace any of it back to its origin or used for business intelligence purposes of any sort - the sole purpose of this feature is for quality assurance.

However you might wonder why Viewer doesn't prompt you to agree to any terms or conditions in this regard - that is because per GDPR art.26, “The principles of data protection should therefore not apply to anonymous information, namely information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable.” Technically, anonymous data is not personal data for the purposes of GDPR, therefore no GDPR consent is required...

And now with Viewer v7.18, it's possible to opt out of data collection, and it defaults to opted out as well. So if you are on v7.18  and onwards, there's nothing you need to do to stay out of our radar and you'd actually need to explicitly opt in programmatically with:

Autodesk.Viewing.Private.analytics.optIn() // opt in for usage data collection

Autodesk.Viewing.Private.analytics.optOut() // opt out

 

Alternatively, if none of the new features/enhancements are critical to your requirements, you may fall back to v7.14 or earlier to get rid of Mixpanel and completely, 

Should you have any question or concern regarding this new feature please write to forge.help@autodesk.com for assistance.

 

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